Consumer Information
Consumer Proprietary Network Information (CPNI)
Over the past several months, you may have noticed new security measures have been enacted at Nemont. Whenever an individual contacts Nemont to request information about an account, we take extra steps to make sure that person is the account owner. This private information may include details about what services are subscribed to, how much is owed on an account and other personal details. Although it may seem inconvenient at times, this advanced privacy practice is for our customers’ protection.
You may be asked for a password or a valid photo ID when you make inquiries about your account. Certain records may not be given out over the telephone, but can be picked up in person or mailed to your address of record.
For CPNI form, click here.
For more information click here.
Capital Credits Information
Nemont Telephone Cooperative, Inc. (Nemont) is continuing to offer its cooperative membership the option of having your annual capital credit check automatically apply to your active account, instead of waiting for your check to arrive in the mail! The capital credits apply to active Nemont Members with landline service only.
The process is very easy; all you need to do is mail the signed and completed form to:
Nemont
Attn: Mary Harrington
PO Box 600
Scobey, MT 59263-0600
Customer Concerns
Please call 1-800-636-6680 with questions or concerns or email us at nemont@nemont.coop.
- Montana Public Service Commission
- P.O. 202601
1701 Prospect Ave. - Helena, MT 59620-2601
- 1-800-646-6150
- North Dakota Public Service Commission
- State Capitol Building
- Bismarck, ND 58505
- (701) 328-2400
- Wyoming Public Service Commission
- Hansen Building 2515 Warren Ave. Suite300
- Cheyenne, Wyoming 82002
- (888) 570-9985
- (307) 777-7427 TTY
- psc.state.wy.us
- Federal Communications Commission
- Enforcement Bureau
- Washington, DC 20554
- Consumer Complaints Call: (888) 225-5322
- www.fcc.gov
National Do Not Call Registry
The federal government created the Do Not Call Registry to make it easier and more efficient for you to stop getting most telemarketing sales calls you don’t want. You can register online at www.donotcall.gov if you have an active e-mail address, or you can call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. Registration is free and your number will stay in the registry for five years, until it is disconnected, or until you delete it from the registry. After five years, you may renew your registration.
If you receive telemarketing calls thirty-one days after you have registered your telephone number, you can file a complaint at www.donotcall.gov or by calling 1-888-382-1222 (TTY 1-866-290-4236). You will have to know the company’s name or phone number to file a "do not call" complaint.
For more information go to www.donotcall.gov
Statement of Non-Discrimination
NEMONT is the recipient of Federal Financial Assistance from the Rural Utilities Service (RUS) (formerly the Rural Electrification Administration) an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization's programs or activities.
The person responsible for coordinating this organization's nondiscrimination compliance effort is Mike Kilgore, General Manager. Any individual, or specific class of individuals, who feels this organization has subjected them to discrimination may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service (RUS) Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.
Nemont Low-Income Assistance
The Federal Lifeline program helps low-income Americans access affordable phone service by providing ONE discount on ONE monthly basic telephone service (either wireline or wireless) for qualified households. A "household" is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Those who qualify receive discounts for the basic local service of their bill. Taxes, fees, long distance, phones and phone accessories are not discounted. Discounts will be applied to your Nemont bill once all the required forms have been received.
Tribal Link-Up Assistance
Subscribers living on a recognized Indian Reservation within the Nemont serving area may also qualify for discounts on their telephone hook-up fee with the Tribal Link-Up program.
