Consumer Information
Consumer Proprietary Network Information (CPNI)
Over the past several months, you may have noticed that new security measures have been enacted at Nemont. Whenever an individual contacts Nemont to request information about an account, we take extra steps to make sure that person is the account owner. This private information may include details about what services you subscribe to, how much you owe on an account, and other personal details. Although it may seem inconvenient at times, this advanced privacy practice is for our customers’ protection.
You may be asked for a password or a valid photo ID when you make inquiries about your account. Certain records may not be given out over the telephone, but can be picked up in person or mailed to your address of record.
For a more information click here.
Montana Relay - Dial 711
Montana Relay makes communication by telephone simple, dependable and convenient for people who have difficulty using a standard phone. A public service offered through the state of Montana, Montana Relay enables standard telephone users to communicate with people who are deaf, hard of hearing, DeafBlind or speech disabled and use a text telephone or other assistive telephone device.
www.montanarelay.org.
Wyoming Relay
www.wyomingworkforce.org/vr/deafservices.asp
North Dakota
Telecommunications Equipment Distribution Program
600 South Second Street
Bismarck ND 58501
701-328-8950 (V)
701-328-8968 (TTY)
For all other states please visit www.tedpa.org.
Customer Concerns
Please call 1-800-636-6680 with questions or concerns or email us at nemont@nemont.net.
Montana Public Service Commission
P.O. Box 202601
Helena, MT 59620-2601
Toll Free: 1-800-646-6150
Homepage: www.psc.mt.gov
North Dakota Public Service Commission
State Capitol Building
Bismarck, ND 58505
(701) 328-2400
Homepage: www.psc.state.nd.us/
Wyoming Public Service Commission
Hansen Building 2515 Warren Ave. Suite300
Cheyenne, Wyoming 82002
(888) 570-9985
(307) 777-7427 TTY
Homepage: www.psc.state.wy.us/
Federal Communications Commission
Enforcement Bureau
Washington, DC 20554
Consumer Complaints Call: (202) 632-7553
Homepage: www.fcc.gov
National Do Not Call Registry
The National Do Not Call Registry is open for business, putting consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don't want. You can register online at the link below or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.
The Federal Trade Commission, the Federal Communications Commission, and the states are enforcing the National Do Not Call Registry. Placing your number on the registry will stop most, but not all, telemarketing calls.
For more information go to www.donotcall.gov
Statement of Non-Discrimination
NEMONT is the recipient of Federal Financial Assistance from the Rural Utilities Service (RUS) (formerly the Rural Electrification Administration) an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization's programs or activities.
The person responsible for coordinating this organization's nondiscrimination compliance effort is Shawn Hanson, General Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service (RUS) Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.
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