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Customer Proprietary Network Information (CPNI)
Introduction
This is a special notice regarding Customer Proprietary Network Information (CPNI). Per Congress and the Federal Communications Commission, you have the right to confidentiality of information regarding the telecommunications services purchased from Nemont and we have a duty to protect that confidentiality.
Examples of CPNI include specific services you purchase, the number of services purchased, who your service provider is, call detail information including date, to and from number(s), charges related to services purchased as well as your mailing address.
Nemont is asking that customers establish a CPNI password. Each time you call us, we will ask you to provide this password, before discussing or disclosing information on your account.
If you lose or forget your password, Nemont will authenticate, or verify, certain information before discussing or disclosing information on your account. One way we will authenticate a customer is by using security questions.
Nemont is strongly encouraging you to establish a password and security question answers by completing the enclosed form and returning it to us at the address provided on the form.
Nemont is proud of our long history of reliable, trustworthy service and appreciate your understanding and patience as we work through this process. If you have any questions or concerns, please contact Customer Service at 783-2200 within the local calling area or 800-636-6680 outside the local calling area.
- A: Congress and the Federal Communications Commission (FCC) created CPNI rules, to protect the confidentiality of the customer.
- A: CPNI includes specific services you purchase, the number of services purchased, whom your service provider is, call detail information including date, to and from number(s), and charges related to services purchased as well as your mailing address.
- A: You can access your account by:
- Establishing a password, or
- Going through an authentication process every time you want to make changes or request information about your account, or
- Visiting one of the local retail store locations and presenting a valid government or tribal issued photo ID.
- Setting up an online e-bill account at www.nemont.net allows you access to your telephone call records.
- A: There are several ways to set up a password:
- Fill out the linked PDF form and mail it back to Nemont as soon as possible.
- Visit one of our local retail store locations and present a valid government or tribal issued photo ID.
- A: Nemont has implemented a backup authentication method. We will ask that you provide us with answers to the security questions listed on the linked PDF form.
- A: No. However, each time you call in to make changes or request information on your account, Nemont will repeat the authentication process.
- A: An authorized contact is the primary account holder. The primary account holder may designate additional authorized contacts by completing the enclosed form or by visiting one of our local retail store locations and presenting a valid government or tribal issued photo ID and completing a form.
- A: An additional authorized contact(s) can make any changes to the account, and receive any information regarding telephone records.
- A: No, unless listed as an additional authorized contact, only your husband can add or remove services, inquire about amounts due, access telephone call records, or change your address.
- A: No.
- A: No. You will need to be set up as an additional authorized contact or present paperwork designating you as Power of Attorney.