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Internet Frequently Asked Questions

Speed Test (Server Throughput)

DSL Modem Configurations

Barracuda Spam/Firewall Configuration

Spam - Unsolicited E-mail

I keep getting e-mail from people I don't know and didn't ask for. What can I do?
Anti-spam Links

The following links are a sample of what was available on ASK JEEVES. The questions listed below are the actual text used at ASK JEEVES to get the links associated with them. We have added this page for customers who have inquired about avoiding junk mail. Here are some suggestions from different individuals around the Internet.

How can I get rid of spam?

http://www.ftc.gov/bcp/conline/edcams/spam/consumer.htm

How can I get rid of junkmail?

http://www.ecofuture.org/jnkmail.html
Nemont is not associated with any of the enclosed content for any of the links from this page.

Manual Setup Instructions

Direct dial setup information

Direct Dial Parameters

Username: username
Username should be in lowercase.

Password: password you received when you signed up.

Telephone number: Your telephone prefix and 0500 for 33.6K modems or 0600 for 56K modems. (Only exception to this is the Belfry and Absarokee areas in Montana and any area in Wyoming where we only have the 0500 number available.)

Primary DNS: 216.220.30.1

Secondary DNS: 216.220.0.1

Network control panel settings:
Remove all items referring to AOL
Client for Microsoft Networks
Dial-up adapter
TCP/IP
Email settings

Email setup information if you wish to use software other than what Nemont provides.

Email Parameters

POP3 Server (incoming server): pop.nemont.net

SMTP Server (outgoing server): smtp.nemont.net

Email address: username@nemont.net

Return address: username@nemont.net


High-Speed Internet

Am I able to get high-speed Internet from Nemont Communications?

Have you thought about switching over from dial-up to high-speed Internet? Think of high-speed Internet as a race between two cars. One car being a Ferrari F60, and the other a Ford Pinto. You can literally see the difference with our high-speed Internet! And just when you think this is too good to be true, there are even more benefits to high-speed internet.

  • 10MB Server Space
  • 5 Email Addresses
  • Unlimited Hours
  • Always-On Connection
  • No need for a second phone line
  • No more busy signals

Pricing and Availability may vary.

Call Today - 1-800-636-6680. Installation fee waived!

Dialup Connection Issues

I keep getting dropped from the Internet or have trouble getting connected to the Internet!

Unstable Connections

Establishing and maintaining a stable Internet connection on a rural telephone line can sometimes be difficult. Your connection relies on three primary factors: the modem, your telephone line and the server. When a customer is experiencing difficulties connecting or staying connected, process of elimination helps determine the cause.

Telephone Line

Telephone Service is federally regulated. This means the telephone companies must maintain a standard of telephone service to meet these guidelines. Often, the same equipment utilized in maintaining standards for telephone service interferes with the Internet Connection. Weather also contributes to problems on rural telephone lines. Moisture often causes static or noise on your line.

Modem

Although 56k Modems are the standard, obtaining that speed is rarely achieved on any telephone line. This becomes even more complicated rurally. We have found that different types of modems are better able to filter or tolerate factors occurring on rural telephone lines. This means your modem performed well in one area - it may not in another

Additional Help

For 24-hour tech support please call 1-888-338-0252 or email help@nemont.coop.

HCF - Modem Issues

E-mail Issues

How do I check my e-mail when I am away from home using Nemont Remote Mail?

Checking Email From A Remote Location

From nemont.net:

Your Nemont e-mail is easily checked right from the homepage located at http://www.nemont.net/ or using Webmail.

When you have arrived at either link, enter your username and password for your Nemont Internet account. For example, if your email address is anyone@nemont.net, enter this:

Username: anyone
Password: (4-8 character password used to connect to the Internet)

From Your Hotmail Account

After setting up a Hotmail email account.

  1. Log into your Hotmail.com email account.
  2. Click on the OPTIONS link at the top of the page.
  3. Click on POP Mail.
  4. POP Server Name: mail.nemont.net.
  5. POP User Name: (your username).
  6. POP User Password: (Internet password).
  7. Leave messages on POP server. (You may wish to check this so that when you get home you can download all your email to your regular computer.)
  8. Click OK button on the top or the bottom of the screen.

To now check your nemont.net mail from the inbox window on your hotmail.com email box you can click on POP Mail listed under Services on the left side of the screen.

Webpage Information

If I developed a webpage - what will the URL be? How do I set up my URL?

Establishing Your URL

After you have created your webpage, there are two methods of setting up your URL: Personal or Commercial.

PERSONAL: Every Nemont customer is assigned 10 megabytes of web space, free with their Internet account. This means customers can use this space for whatever they like at no additional charge, provided the website does not exceed 10 meg. (A megabyte is the measurement of space on the server. This space can be accessed on the Internet. The address is www.nemont.net/~username.

For example, if your username or e-mail address is customer or customer@nemont.net - then the address of your personal space would be www.nemont.net/~customer. Those individuals wanting to access your site would simply type in that address from anywhere to view it.

COMMERICAL: Many businesses prefer to register a domain name. These URLs, or web addresses, are easier to remember but do incur additional costs.

For example, if my business name is Trouble Shooters then I may want to register a domain name of www.troubleshooters.com.

These URLs are registered with a registrar like Network Solutions which may be found at www.networksolutions.com. There will be a fee for domain name registration. Nemont will register your URL for you at the cost of $10. If you will be registering your own domain name and will have Nemont host this page you will need the following settings for the registration:

Primary host name: smokey.montanavision.net
Primary host address: 216.220.0.1
Secondary host name: ns2.montanavision.net
Secondary host address: 216.220.30.1

Nemont will host your website for a monthly charge of $25.00 per month. When the commercial website account is set up, a username and password are assigned to the owner for access to that space. Please see FTP instructions for help transferring your files to the Internet. Please contact our office at 1-800-636-6680 or email us at help@nemont.coop if you have any further questions.


How do I FTP my webpage to my web space?

File Transfer Protocol (FTP)

FTP is moving the files from your computer onto the Internet. There are many software packages available for this procedure. One example would be WS-FTP.

The settings needed to correctly login into your FTP program will depend on the method you selected to set up your URL.

If you chose to set up your URL in PERSONAL space, see the following login information;

Profile Name: NEMONT
Host Name/Address: nemont.net
Host Type: AUTOMATIC DETECT
User ID: username
Password: password

Click OK to login. Once logged in you will notice the directory of your computer files in one window and that of the server in the other. Double click the public_html directory first. All files must be transferred into this directory if they are to be viewed on the server. You can now find your webpage files and transfer those files onto the server.

If you chose to set up your URL in COMMERICAL space and have registered a domain name, see the following login information:

Profile Name: NEMONT
Host Name/Address: Your domain name (Ex. www.domainname.com)
Host Type: AUTOMATIC DETECT
Username: username (Username assigned to your website)
Password: password (Password assigned to your website)

Click OK to login. Once logged in you will notice the directory of your computer files in one window and that of the server in the other. Double click the data directory first. All files must be transferred into this directory if they are to be viewed on the server. You can now find your webpage files and transfer those files onto the server.

USING VIRTUAL WEB SERVERS: Many webpage development software applications contain virtual web servers that do the work of transferring webpage files onto the server for you. Although these servers work well if set up correctly, they often send numerous files that are not related or needed by your webpage, which needlessly accumulates web space. Due to the diversity in these virtual web servers and the development software, please contact us if you have difficulty with the set up. The settings will be very similar to those shown above. Most will require a destination file on the server, as follows, depending on your URL setup:

PERSONAL:     destination directory:     public_html

COMMERICAL:     destination directory:    data

For 24-hour tech support please call 1-888-338-0252 or email help@nemont.coop.


Still Have Questions

Call us Monday-Friday, 8 a.m.-5 p.m. at 1-800-636-6680 for new activations, billing, or more information. For 24-hour tech support, please call 1-888-338-0252 or email help@nemont.coop.
 

© 2013 Nemont P.O. Box 600, 61 HWY 13 S. Scobey, MT 59263-0600
Phone: 1-800-636-6680 Fax: 1-406-783-5283
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