P: 1-800-636-6680
F: 1-406-783-5283
Email: nemont@nemont.coop

Nemont Telephone
P.O. Box 600
61 HWY 13 S
Scobey, MT 59263

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What is eSIM?

 

A physical SIM card is a small plastic chip that is inserted into your cell phone. An eSIM is already embedded in your device. Like a physical SIM card, an eSIM securely connects you to your cellular network, granting you access to your cellular service and stores information like your contacts and phone number. An eSIM is just a virtual version of a SIM card and does everything a physical SIM card does. However, eSIMs do have a few advantages over physical cards, which we’ll explain a little later.

Is your phone eSIM compatible?

Not all phones are compatible with eSIM since it’s such a new technology. Currently Nemont supports eSIM for iPhones, but Androids are not yet supported. Below is a list of compatible phone models.
Sierra Blue iPhone 13 Pro

 

Compatible iPhone Models:

  • iPhone 14 series
  • iPhone 13 series
  • iPhone 12 series
  • iPhone 11 series
  • iPhone XS and iPhone XS Max
  • iPhone XR

Benefits of an eSIM

  • It’s easy to swap to a new carrier as the data on eSIMs can be reprogrammed (or, in some cases, can be downloaded onto another slot on the eSIM). Whereas physical SIM cards cannot be reprogrammed. This means with eSIMs you can more quickly switch to a new carrier.
  • One of the biggest benefits of eSIM is that your phone can have two SIM cards (and thus two phone numbers) on one device. This can be beneficial for someone like a business owner that wants both a personal line as well as a business line and doesn’t want to carry around two phones.
  • eSIMs are improving future devices. Without the need for a SIM tray, it’ll be possible to make thinner, lighter devices (ie: phones, tablets, laptops and wearable tech). Many believe eSIMs are the future, and it’s only a matter of time before physical SIM cards become obsolete

There are a couple things to consider before you choose to switch to an eSIM card:

  • You can’t use an eSIM for older phones, since it’s such a new technology.
  • If your phone is completely damaged or irreparable (ie: won’t turn on or the screen is no longer legible) you will not be able swap an eSIM from your damaged phone to a new phone.

Activating your Device with eSIM

Activating service is easy. To activate your eSIM device with Nemont you can stop in, chat, email us, or call us 1-800-636-6680.

  • Connect your phone to a Wi-Fi Network.
  • Contact Nemont and we will verify your account.
  • A QR code is needed to complete eSIM activation. We will either email you a QR code or one of our friendly staff can assist you in the office.
  • Scan the QR code that was sent to you using your device’s camera.
  • It will take a few minutes for your device to activate. Once complete you can start using your new device.
  • If for any reason your device does not activate, please call and we can assist you.

 

eSIM FAQs

Please refer to the following answers for some of your common technical questions about eSIM:

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.

Activating an eSIM on an iPhone is easy.

To activate your eSIM device with Nemont you can stop in, chat, email us, or call us (800) 636-6680.

  • Connect your phone to a Wi-Fi Network.
  • Contact Nemont and we will verify your account.
  • A QR code is needed to complete eSIM activation. We will either email you a QR code or one of our friendly staff can assist you in the office.
  • Scan the QR code that was sent to you using your device’s camera.
  • It will take a few minutes for your device to activate. Once complete you can start using your new device.
  • If for any reason your device does not activate, please call and we can assist you.

You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.

To transfer your phone number to your new iPhone you will need to call Nemont at (800) 636-6680 or stop by one of our convenient retail locations.

If you’re switching to iPhone, you will need to call Nemont at (800) 636-6680 or stop by one of our convenient retail locations.

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set-Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.

Yes, if their phone is eSIM capable. For devices that still offer a physical SIM slot, that method will still be preferred over eSIM for ease of use for the customer.

This would require the same steps as activating an iPhone with Nemont stated above. You will need to gather the appropriate information and call customer service to have the eSIM activated and QR code generated.

  • 1. Go to Settings > General, and tap About.
  • 2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.

Your devices lock status is not impacted by the use of an eSIM. Nemont does not lock our iPhones. If you have an iPhone through another carrier and wish to use it with us, you will need to contact the carrier through which the iPhone was purchased for their locking policy.

If your iPhone with an active eSIM is lost or stolen, please call customer service at (800) 636-6680 as soon as possible so the eSIM can be deactivated.

If you delete your eSIM, your cellular plan has not been cancelled. However, you would need to call customer service or visit a retail store to have a new eSIM provisioned for your device.

Nemont currently does not support international traveling.

Currently, to receive an eSIM you will need to contact us and select a cellular plan. Call us at (800) 636-6680 to chat with one of our local customer service representatives or stop by any of our convenient retail locations.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region.

You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/HT209044

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