Unstable Connections

Establishing and maintaining a stable Internet connection on a rural telephone line can sometimes be difficult. Your connection relies on three primary factors; the modem, your telephone line, and the server. When a customer is experiencing difficulties connecting or staying connected, we must begin the process of elimination.

Telephone Line

Telephone Service is Federally Regulated. This means that the telephone companies must maintain a set standard of telephone service to meet these guidelines. Often times, the same equipment utilized in maintaining these standards for telephone service interfere with the Internet Connection. Weather also contributes to problems on rural telephone lines. Moisture often times causes static or noise on your line.

Modem

Though 56K Modems are the standard, obtaining that speed is rarely achieved even initially on any telephone line. This becomes even more complicated rurally. We have found that different types of modems are better able to filter or tolerate factors occurring on rural telephones. This means that though your modem performed well in one area - it may not in another.

Additional Help

For 24-hour tech support please call 1-888-338-0252 or email help@nemont.net.

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