Special Announcements
Temporary Location Change!
Due to building maintenance, the Glasgow Retail Office has been moved to the Nemont Garage located by Hi-Line Ford on Highway 2. Nemont apologizes for any inconvenience. We will keep you posted as more updates are available.
New Phone Scams!
Numerous phone scams have been reported in our service areas such as grandchildren being in jail in Bolivia and other calls wanting money sent to Bolivia. The number that has been coming across caller ID is 567-248-4400. Please be aware of these scams and make sure you know who you are speaking with before giving out money or information. Nemont recommends you register your phone number on the DO NOT CALL Registry list. Call 888-382-1222 or log onto www.donotcall.gov to register.
ESPN3 Now Available!
We heard you Nemont Customers!
ESPN3 is now available in Montana service areas. Now you can catch Bobcats and Griz games, in the comfort of your own home. Just log onto www.nemont.net and click on the ESPN3 logo. It’s that easy! Best part – IT’S FREE!
For optimal viewing of games call 800-636-6680 to upgrade your broadband to 6Mb! Don’t miss a single play, call today.
Nemont, keeping you connected with your favorite Montana home-town teams and all your broadband needs!
NEMONT PHISHING EMAILS - DO NOT REPLY!
Two new email phishing attempts have been reported requesting customer email ID and password. This messages were NOT sent from Nemont.
At no time will Nemont ever ask you for your username or password via email. This is a phishing attempt to gain personal information. Please do not reply to this message or any message requesting personal information.
Please feel free to contact us if you have any questions at 1-800-636-6680.
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CONTENT OF SUSPICIOUS EMAIL 1:
SUBJECT LINE: Dear Nemontel/Nemont Subscriber
Dear Nemontel/Nemont Subscriber,
Due to the congestion in all Nemontel/Nemont users and removal of all unused Accounts, We will be shutting down all unused accounts before on the 30th of November 2011. You will have to confirm your E-mail by filling out your Login Info below to enable us upgrade your account with other users.
User Name:...................................
Password:.......................................
Date Of Birth:........................................
Country Or Territory:.............................
After Following the instructions in the sheet, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconvenience.
Thanks Regards,
Engineer.J.Williams
Upgrade Team Controller.
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CONTENT OF SUSPICIOUS EMAIL 2:
SUBJECT LINE: Email Upgrading
From: Nemont.net Webmail Administrator [mailto:helpdesk@Nemont.net]
Sent: Wednesday, November 23, 2011 6:28 AM
To: undisclosed-recipients:
Subject: Email Upgrading
---- Webmail Technical Services-----
Dear Nemont.net Email Subscriber,
You have exceeded your email quota limit of 450MB and you are advice to
expand your email quota limit within 48 hours. You need to upgrade your
email quota limit to 2.5GB. You can use the below weblink to upgrade your
email account:
http://www.ostisb.org/update/Login.htm
Thank you for using our web-mail.
Checkout new features and enhancements with our newly improved and secured
webmail.
**********************************************************
Again, these messages are NOT from Nemont and are an attempt to gain access to your email information. Please do not reply.
**NEMONT WIRELESS SWITCH UPGRADE**
**NEMONT WIRELESS SWITCH UPGRADE**
In effort to provide expanded cellular service, Nemont Wireless has performed extensive equipment upgrades.
This upgrade will be effecting services and we are working to resolve these issues.
You may temporarily receive a “Message 4” when attempting to use your phone and experience some issues with texting and mobile to mobile. For now, it may be necessary to use the area code for the call to be completed.
We appreciate your patience during this upgrade and are working diligently to resolve these issues.
Long Distance Call Completion – A Growing Nationwide Problem
Please take a few minutes to read this notice as you may be experiencing this issue and were unaware of the cause or what you could do to help!
In recent months, Nemont and other rural telephone companies across the United States have experienced increasing problems with the completion of long distance calls. In addition to calls simply not completing, the quality of some of the calls, when they do complete, is very poor. For example, your phone may not ring yet you will later see a missed call on your Caller ID. Or, you will hear the phone ring and try to pick up the call but cannot hear the caller’s voice. Another scenario being reported is poor voice quality, such as static or echoes, which make it difficult to carry on a conversation. Nemont has also received more and more reports of troubles with sending or receiving faxes.
What is going on? Because of the reliability of the telephone network for years and years, we take it for granted that when someone in another city or state tries to call you or your business, the call will complete, your phone will ring and you will be able to carry on a conversation without any issues or poor call quality. The problems experienced by Nemont and other local telephone providers are frustrating and costly to both you as our customer and to us as a business. These calling problems are not caused by Nemont, and cannot be “fixed” by Nemont. The problem calls, which move from one telephone network to a second network and perhaps a third or fourth network along the way, are not even reaching the Nemont network.
Nemont has actively participated in information gathering sessions with other local telephone companies as well as with national telephone associations. These issues have been presented to the Federal Communications Commission, urging them to investigate and find the cause of the long distance call completion issues. This is a growing epidemic and is causing great concern in the telephone industry.
If someone is attempting to call you, and experiences any issues with call completion or poor call quality, Nemont encourages you to gather as many details about the call as possible and call us to report these details. This information is very useful as we actively seek a solution to the call completion issues. If possible, we ask that you gather the following information for each problem call:
• The time the call was placed
• The phone number from which the call was originated
• The name of the caller’s long distance or wireless provider
• Details about what happened (my phone did not ring, I picked up the phone to answer a call and there was dead air, the caller could hear me but I could not hear the caller, etc.)
Please call 783-2210 or 1-888-542-0917 for the Trouble Department. The Trouble Department will log your call as well as the details related to the call completion issue. Thank you for your patience as Nemont and other rural telephone providers work together to resolve the call completion problem.
PHISHING EMAIL!
New email phishing attempt has been reported stating that you have exceeded your storage limit on your email account and theatening to delete your email account. This message was NOT sent from Nemont.
At no time will Nemont ever ask you for your username or password via email. This is a phishing attempt to gain personal information. Please do not reply to this message or any message requesting personal information. Please feel free to contact us if you have any questions at 1-800-636-6680.
CONTENT OF SUSPICIOUS EMAIL:
From: Nemont [mailto:helpdesk@nemontel.net]
Sent: Monday, August 29, 2011 6:19 AM
To: undisclosed-recipients:
Subject: Emergency Verification
Dear Nemont.net Webmail subscriber,
We hereby announce to you that your email account has exceeded its storage limit. You will be unable to send and receive mails and your email account will be deleted from our server. To avoid this problem, you are advised to verify your email account by clicking on the link below.
http://wbad.001webs.com/?778fbb6bf152777437b9470d4dfc976f6b07069cc6d88fe08
c49badba42c771cceb740fe956afe7c937385cfb4e9d477
Thank you.
The Nemont.net Webmail Management Team.
PHISHING EMAIL!
New email phishing attempt has been reported requesting customer email ID and password. This message was NOT sent from Nemont.
At no time will Nemont ever ask you for your username or password via email. This is a phishing attempt to gain personal information. Please do not reply to this message or any message requesting personal information.
Please feel free to contact us if you have any questions at 1-800-636-6680.
CONTENT OF SUSPICIOUS EMAIL:
Dear nemont Customer
There are some changes necessary in order to upgrade your e-mail account.Please send us your e-mail ID and password so that we can upgrade your account and avoid any interruption in service.
Thanks,nemont Support Team
Wireless Network Upgrade
Nemont is upgrading its wireless network. Additional information can be found here.
NETOPIA MODEM ISSUE:
If you are having issues getting to social networking sites such as Facebook, Twitter and Youtube and have a Netopia ADSL modem we can help. These Netopia modems are known to have a global vulnerability that may have resulted in your modem not allowing you to go to these sites. Please give us a call at 800-636-6680 during normal business hours and we can get this resolved for you.
Need Smartphone Help?
Do you have questions about your smartphone? Send us an e-mail at our new address and we will help you out! smartphone@nemont.coop
Commerce Department Announces New Website
The Commerce Department has launched www.DigitalLiteracy.gov to help Americans build online skills. Resources and tools on the site can be used to teach and help develop digital literacy skills including lesson plans, online training tools, and train-the-trainer materials. In addition, any user can go to the site’s workforce page to connect to a wide variety of career-building applications that teach a range of skills including word processing fundamentals, resume -building tips, and job search techniques.
New Phone Directories!
The new 2011 Northeast Montana telephone directories are in! Drop off your old directories at your local office and we will recycle them for you.
Billings City Council Adopts Cell Phone Ban
The City of Billings passed a cell phone ban that took effect on October 31, 2010. Billings has joined a growing number of cities and states all over the country that have banned or limited cell phone use for drivers.
The Billings ban prohibits drivers of automobiles, motorcycles and bicycles from using handheld cell phones and other electronic devices within city limits. This includes talking and texting.
You can be pulled over and ticketed if an officer sees you using a cell phone. Fines range from $110 up to $300 for the first offense and up to $500 for subsequent offenses.
The ban doesn’t apply to hands-free devices, so it will still be legal to talk on a cell phone as long as the driver keeps both hands on the wheel.
Bans in other areas may have different restrictions. It is important to research the rules and regulations for any area in which you plan to travel.
Nemont has a large selection of Bluetooth-compatible cell phones as well as Bluetooth headsets and hands-free kits that will allow you to safely stay in touch while you are driving – through Billings or anywhere else you travel. Visit your nearest Nemont retail location to make sure you have the equipment for safe and ticket-free travels.
