Nemont

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Job Opportunity

Job Title
Customer Service Specialist - Glasgow
Location
Glasgow, MT
Type
Full-Time
Closing
Open Until Filled
Job Description
Job Summary: Interviews customers, prepares orders for new services and changes. Interacts with the subscriber/customer to achieve positive subscriber/customer relations.

Essential Job Duties and Responsibilities
• Talk with customers by phone or in person and receive orders for new installation, activation, discontinuance or change in service.
• Answer customer inquiries as to type and availability of services offered.
• Receive customer complaints, comments or information and asks detailed questions to determine exact nature of problems. Assess the information received and determine the proper action to be taken.
• Complete contract forms, determine charges for requested services, collect deposits, and prepare change of address records.
• Solicit sale of new or additional services and related products.
• Answers incoming calls on a multi-line computer based telecommunications system.
• Assesses the caller's inquiries and requests, then transfers the call accordingly.
• Provides clerical backup as required.
• Processes incoming and outgoing mail, which may include receiving and delivery.
• Files and scans customer correspondence.
• Maintains complete confidentiality of records; complies and adheres to Customer Proprietary Network
• Information (CPNI) regulations.
• May be required to be on call evenings and weekends.
Experience Required
Knowledge, Skills, and Abilities
• Knowledge of company policies, procedures, products and services can be learned on the job.
• Knowledge of terminology and functions of telecommunications services helpful.
• Able to operate a personal computer and related software.
• Able to communicate effectively and pleasantly with customers to explain and interpret problems customers may have with service, billing, etc.
• Able to operate various office equipment, such as copy machine, fax machine and multi-line telephone system.
• Able to effectively present information and respond to questions from managers, customers, and the general public.
• Able to enhance customer relations with a pleasant and efficient telephone manner.
• Able to work with a variety of personalities to project favorable image.
• Able to handle multiple priorities, work accurately, work under pressure, and pay close attention to details and schedules.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Able to learn terminology and functions of the telecommunications industry.
• Able to exhibit professional appearance and dress.
• Able to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
• Able to motivate oneself and maintain close rapport with all staff to keep up-to-date on system activities.
• Able to assist in keeping management informed of the concerns and opinions of subscribers and community members.
• Able to obtain and maintain a valid driver's license, have a good driving record and be insured under the Company's insurance policy.
• Able to maintain confidentiality of customer and company records.
• Able to work with regular supervision, following general guidelines.
• Able to travel for educational and training purposes.
• Able to work in a team environment and interface with other departments in a positive productive manner

Education/Experience
Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be: High school diploma or general education degree (GED) with one to three months related
experience and/or training, or equivalent combination of education and experience.
Contact

Human Resources Manager
jobs@nemont.coop
Telephone: (406) 783-2200, (800) 636-6680
Fax: (406) 783-5636

Or mail your resume to:
Nemont
PO Box 600
Scobey, MT 59263-0600

Note

As a condition of employment, all finalists will be required to sign a reference release and be subject to a background check that may include but is not limited to criminal history record information.
Equal Opportunity Employer

Application

(You must have Adobe Acrobat in order to view or fill out the application for employment or view Release)
Application (Fillable)
Application (Non-Fillable)
Reference Release (Required)

 

© 2014 Nemont P.O. Box 600, 61 HWY 13 S. Scobey, MT 59263-0600
Phone: 1-800-636-6680 Fax: 1-406-783-5283
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