P: 1-800-636-6680
F: 1-406-783-5283
Email: nemont@nemont.coop

Nemont Telephone
P.O. Box 600
61 HWY 13 S
Scobey, MT 59263

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Consumer Information

Consumer Proprietary Network Information (CPNI)

Whenever an individual contacts Nemont to request information about an account, we take extra steps to make sure that person is the account owner or one who has been designated as an authorized person for the account. This private information may include details about what services are subscribed to, how much is owed on an account and other personal details. Although it may seem inconvenient at times, this advanced privacy practice is for our customers’ protection.

You may be asked for a password or a valid photo ID when you make inquiries about your account. Certain records may not be given out over the telephone and can only be mailed to your address of record.

CPNI FORM

Introduction

This is a special notice regarding Customer Proprietary Network Information (CPNI). Per Congress and the Federal Communications Commission, you have the right to confidentiality of information regarding the telecommunications services purchased from Nemont and we have a duty to protect that confidentiality.

Examples of CPNI include specific services you purchase, the number of services purchased, who your service provider is, call detail information including date, to and from number(s), charges related to services purchased as well as your mailing address.

Nemont is asking that customers establish a CPNI password. Each time you call us, we will ask you to provide this password before discussing or disclosing information on your account.

If you lose or forget your password, Nemont will authenticate, or verify, certain information before discussing or disclosing information on your account. One way we will authenticate a customer is by using security questions.

Nemont is strongly encouraging you to establish a password and security question answers by completing the CPNI form and returning it to us at the address provided on the form.

Nemont is proud of our long history of reliable, trustworthy service and appreciate your understanding and patience as we work through this process. If you have any questions or concerns, please contact Customer Service at 783-2200 within the local calling area or 800-636-6680 outside the local calling area.

FAQ

Congress and the Federal Communications Commission (FCC) created CPNI rules, to protect the confidentiality of the customer.

CPNI includes specific services you purchase, the number of services purchased, whom your long distance service provider is, call detail information including date, to and from number(s), and charges related to services purchased as well as your mailing address.

You can access your account by establishing a password or going through an authentication process every time you want to make changes or request information about your account  You may also visit one of the local retail store locations and present a valid government or tribal issued photo ID. Setting up an online e-bill account allows you access to your telephone call records. You can set up your own account by visiting the E-Bill Access/Sign Up page.

There are several ways to set up a password: Fill out the PDF form and mail it back to Nemont as soon as possible. Visit one of our local retail store locations and present a valid government or tribal issued photo ID.

Nemont has implemented a backup authentication method. We will ask that you provide us with answers to the security questions listed on the PDF form.

No. However, each time you call in to make changes or request information on your account, Nemont will repeat the authentication process.

An authorized contact is the primary account holder. The primary account holder may designate additional authorized contacts by completing the CPNI form or by visiting one of our local retail store locations and presenting a valid government or tribal issued photo ID and completing a form.

An additional authorized contact(s) can make any changes to the account and receive any information regarding telephone records.

No, unless listed as an additional authorized contact, only your husband can add or remove services, inquire about amounts due, access telephone call records, or change your address.

No.

No. You will need to be set up as an additional authorized contact or present paperwork designating you as Power of Attorney.


Capital Credits Information

Nemont Telephone Cooperative, Inc. (Nemont) is continuing to offer its cooperative membership the option of having your annual capital credit check automatically apply to your active account instead of waiting for your check to arrive in the mail! The capital credits apply to active Nemont Members with landline service only.

The process is very easy; all you need to do is mail the signed and completed form to:

Nemont

Attn: Capital Credits
PO Box 600
Scobey, MT 59263-0600


Customer Concerns

Please call 1-800-636-6680 with questions or concerns or email us at nemont@nemont.coop.

Montana Public Service Commission

P.O. 202601
1701 Prospect Ave.
Helena, MT 59620-2601
1-800-646-6150
www.psc.mt.gov

North Dakota Public Service Commission

600 E Boulevard, Dept 408
Bismarck, ND 58505-0480
701-328-2400
877-245-6685
www.psc.state.nd.us

Wyoming Public Service Commission

Hansen Building 2515 Warren Ave. Suite 300
Cheyenne, Wyoming 82002
888-570-9905
307-777-7427
wpsc_complaints@wyo.gov
www.psc.state.wy.us

Federal Communications Commission

Enforcement Bureau
Washington, DC 20554
Consumer Complaints Call: (888) 225-5322
www.fcc.gov


Montana Area Code 406 - Permissive Dialing Customer Notice Mandatory 10-Digit Dialing Coming to Area Code 406 

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in the 406-area code, 10-digit local dialing must be implemented. Therefore, you must change the way you dial local calls.

What will be the new dialing procedure?
To complete all local calls, you will have to dial area code + telephone number. This applies to all calls within area code 406 that are currently dialed with seven digits.

Who will be affected?
Anyone with a telephone number in the 406-area code must make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?
April 24, 2021, you can begin to dial 10 digits (area code+ telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

Beginning no later than October 24, 2021, you must dial IO-digits (area code+ telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.

Beginning no later than July 16, 2022, dialing "988" will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions.

Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

• Your telephone number, including current area code, will not change.

• The price of a call, coverage area, or other rates and services will not change due to the dialing change.

• What is a local call now will remain a local call regardless of the number of digits dialed.

• You will continue to dial 1 + area code + telephone number for all long-distance calls.

• You can still dial just three digits to reach 711 (relay services) and 911 ( emergency services).

• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached ly dialing their three-digit codes.

• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).

Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call Nemont at 1-800-636-6680 or access Nemont's website, https://www.nemont.com, for more information. You can also visit the FCC website at www.fcc.gov/suicide-prevention-hotline.

 


National Do Not Call Registry

The federal government created the Do Not Call Registry to make it easier and more efficient for you to stop getting most telemarketing sales calls you don’t want. You can register online at www.donotcall.gov if you have an active e-mail address, or you can call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. Registration is free.

If you receive telemarketing calls 31 days after you have registered your telephone number, you can file a complaint at www.donotcall.gov or by calling 1-888-382-1222 (TTY 1-866-290-4236). You will have to know the company’s name or phone number to file a "do not call" complaint.

For more information go to www.donotcall.gov


Statement of Non-Discrimination

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.


Low-Income Assistance

The Federal Lifeline program helps low-income Americans access affordable phone service by providing ONE discount on ONE monthly basic telephone service (either wireline or wireless) for qualified households. A "household" is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Those who qualify receive discounts for the basic local service of their bill. Taxes, fees, long distance, phones and phone accessories are not discounted. Discounts will be applied to your Nemont bill once all the required forms and documents have been received and approved.

Lifeline telephone assistance


DMCA Notice

In accordance with the Digital Millennium Copyright Act (“DMCA”), any notices of copyright infringement involving Nemont should be sent to:

Nemont

Copyright Agent
PO BOX 600
Scobey, MT 59263

copyright@nemont.coop 

NEMONT DMCA PROTOCOL


Closed Captioning Assistance

For immediate assistance with Closed Captioning or general complaints, call 406-783-2200 or 800-636-6680.

To inquire about the status of a written closed complaint, please contact:

Nemont

Closed Captioning Agent
PO BOX 600
Scobey, MT 59263


​Ensuring Continuity of 911 Communications

Beginning in 2016, Nemont is required to have backup power purchasing options available for all customers.

FCC BATTERY BACKUP RULINGCUSTOMER NOTIFICATIONHOW TO REPLACE YOUR BATTERY

FCC Scam Glossary

FCC’s Scam Glossary is updated as new consumer fraud complaints are reported. The Scam Glossary is posted on the FCC’s website via this link:

https://www.fcc.gov/scam-glossary

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