Whenever an individual contacts Nemont to request information about an account, we take extra steps to make sure that person is the account owner or one who has been designated as an authorized person for the account. This private information may include details about what services are subscribed to, how much is owed on an account and other personal details. Although it may seem inconvenient at times, this advanced privacy practice is for our customers’ protection.
You may be asked for a password or a valid photo ID when you make inquiries about your account. Certain records may not be given out over the telephone and can only be mailed to your address of record.
This is a special notice regarding Customer Proprietary Network Information (CPNI). Per Congress and the Federal Communications Commission, you have the right to confidentiality of information regarding the telecommunications services purchased from Nemont and we have a duty to protect that confidentiality.
Examples of CPNI include specific services you purchase, the number of services purchased, who your service provider is, call detail information including date, to and from number(s), charges related to services purchased as well as your mailing address.
Nemont is asking that customers establish a CPNI password. Each time you call us, we will ask you to provide this password before discussing or disclosing information on your account.
If you lose or forget your password, Nemont will authenticate, or verify, certain information before discussing or disclosing information on your account. One way we will authenticate a customer is by using security questions.
Nemont is strongly encouraging you to establish a password and security question answers by completing the CPNI form and returning it to us at the address provided on the form.
Nemont is proud of our long history of reliable, trustworthy service and appreciate your understanding and patience as we work through this process. If you have any questions or concerns, please contact Customer Service at 783-2200 within the local calling area or 800-636-6680 outside the local calling area.
Nemont Telephone Robocall Mitigation Efforts:
Nemont Telephone, in cooperation with FCC rules and the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act), has implemented efforts to stem the origination of illegal robocalls on the Nemont network. Further details of the TRACED Act can be found on the FCC website: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
Upon activation of Nemont voice services, the customer understands that it is illegal to falsify the caller ID information (spoof) for fraudulent purposes when using the assigned phone number or other phone numbers assigned by Nemont, when originating calls on the Nemont Network. The customer further understands it is also illegal to make unsolicited telemarketing or illicit calls.
The Nemont customer agrees that once service is activated, said services will not be used to engage in auto-dialing or illegal spoofing, to originate unlawful robocall calls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call, nor to engage in practices that result in usage inconsistent with normal Nemont residential or business calling patterns.
Violation of Nemont’s Terms of Service or Acceptable Use can result in the suspension or termination of the customer’s service.
Watch Out for Auto Warranty Scams
If you own a vehicle and a phone, you may receive calls from scammers posing as representatives of a car dealer, manufacturer or insurer telling you that your auto warranty or insurance is about to expire. The call will include some sort of pitch for renewing your warranty or policy.
During the call – which often begins automated or pre-recorded – you may be instructed to press a certain number or stay on the line, then asked to provide personal information, which potentially can be used to defraud you.
What makes it particularly hard to discern if this type of call is fraudulent is that the scammer may have specific information about your particular car and warranty that they use to deceive you into thinking they are a legitimate caller.
Steps you can take to protect yourself
First, do not provide any personal information, such as a social security number, credit card information, driver’s license number or bank account information to any caller unless you can verify you are dealing directly with a legitimate company with which you have an established business relationship. Telephone scammers are good at what they do and may imply that they work for a company you trust. Don't fall for it. Be extremely cautious.
If you have caller ID you can screen incoming calls. Legitimate telemarketers are required to transmit or display their phone number and the name and/or the phone number of the company they're representing. The display must include a phone number that you can call during regular business hours to ask that the company no longer call you.
You should be cautious even if a number appears authentic. Criminals may engage in caller ID "spoofing" – deliberately falsifying the information transmitted to your Caller ID display to disguise their identity. (See our consumer guide on Caller ID and Spoofing: www.fcc.gov/consumers/guides/spoofing-and-caller-id.) Avoid answering any calls you suspect may be spoofed.
Filing a complaint
You can file a complaint with the FCC about suspected scam calls. In addition to being fraudulent in nature, these calls likely violate telemarketing and robocall rules. (See our guide on Stopping Unwanted Calls: www.fcc.gov/stop-unwanted-calls.)
You have multiple options for filing a complaint with the FCC:
- File a complaint online at https://consumercomplaints.fcc.gov
- By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL:1-844-432-2275
- By mail (please include your name, address, contact information and as much detail about yourcomplaint as possible):
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
45 L Street NE
Washington, DC 20554
While the FCC does not award individual damages to consumers, your complaint may help us identify scammers and take appropriate action. In some cases, the FCC can issue warning citations and impose fines against companies who are violating the Telephone Consumer Protection Act.
If you think you have received a call involving fraud, you can also file a complaint with the Federal Trade Commission at https://www.ftccomplaintassistant.gov.
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Montana Area Code 406 - Permissive Dialing Customer Notice Mandatory 10-Digit Dialing Coming to Area Code 406
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.
In order for 988 to work in the 406-area code, 10-digit local dialing must be implemented. Therefore, you must change the way you dial local calls.
What will be the new dialing procedure?
To complete all local calls, you will have to dial area code + telephone number. This applies to all calls within area code 406 that are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number in the 406-area code must make this change from 7-digit local dialing to 10-digit local dialing.
When will the change begin?
April 24, 2021, you can begin to dial 10 digits (area code+ telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.
Beginning no later than October 24, 2021, you must dial IO-digits (area code+ telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.
Beginning no later than July 16, 2022, dialing "988" will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions.
Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
What will remain the same?
• Your telephone number, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change due to the dialing change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You will continue to dial 1 + area code + telephone number for all long-distance calls.
• You can still dial just three digits to reach 711 (relay services) and 911 ( emergency services).
• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached ly dialing their three-digit codes.
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call Nemont at 1-800-636-6680 or access Nemont's website, https://www.nemont.com, for more information. You can also visit the FCC website at www.fcc.gov/suicide-prevention-hotline.
National Do Not Call Registry
The federal government created the Do Not Call Registry to make it easier and more efficient for you to stop getting most telemarketing sales calls you don’t want. You can register online at www.donotcall.gov if you have an active e-mail address, or you can call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. Registration is free.
If you receive telemarketing calls 31 days after you have registered your telephone number, you can file a complaint at www.donotcall.gov or by calling 1-888-382-1222 (TTY 1-866-290-4236). You will have to know the company’s name or phone number to file a "do not call" complaint.
For more information go to www.donotcall.gov
Statement of Non-Discrimination
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: email@example.com.
USDA is an equal opportunity provider, employer, and lender.
The Federal Lifeline program helps low-income Americans access affordable phone service by providing ONE discount on ONE monthly basic telephone service (either wireline or wireless) for qualified households. A "household" is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Those who qualify receive discounts for the basic local service of their bill. Taxes, fees, long distance, phones and phone accessories are not discounted. Discounts will be applied to your Nemont bill once all the required forms and documents have been received and approved.
Lifeline telephone assistance
In accordance with the Digital Millennium Copyright Act (“DMCA”), any notices of copyright infringement involving Nemont should be sent to:
PO BOX 600
Scobey, MT 59263
NEMONT DMCA PROTOCOL
Closed Captioning Assistance
For immediate assistance with Closed Captioning or general complaints, call 406-783-2200 or 800-636-6680.
To inquire about the status of a written closed complaint, please contact:
Closed Captioning Agent
PO BOX 600
Scobey, MT 59263
Ensuring Continuity of 911 Communications
Beginning in 2016, Nemont is required to have backup power purchasing options available for all customers.
FCC BATTERY BACKUP RULINGCUSTOMER NOTIFICATIONHOW TO REPLACE YOUR BATTERY